Every release now follows our drop system. Limited, finite runs created for pop culture fans, fragrance heads, and collectors alike.

Once a drop sells out, that batch is gone — like it slipped into The Further in Insidious — with no guarantee we’ll ever bring it back.

If something you want is sold out, you can join the waitlist from its product page. If another drop happens, you’ll be the first to know by email or text.

Note: The waitlist resets with every drop—you’ll need to sign up again if you miss your chance (life doesn't always find a way).

Think of samples like the soup in Seinfeld: none for you.

We do not offer samples of our Cinematic Scent Archive™ or collab releases due to licensing restrictions and because limited drops means we can’t guarantee stock after sampling.

More importantly, while fragrance is the core of what we do, we believe it only tells half the story. The complete experience—the bottle, the packaging, the nostalgic presentation—is part of what makes Xyrena totally unique. You don’t sample a sneaker or trading card, and our products are no different: they’re designed to be owned, displayed, and enjoyed as a whole.

Not into blind dates (or Netflix social experiments)? Our official retailers have you covered… while supplies last, of course.

Cancellations and returns are not accepted. For more info, see our full policy.

It's like Jumanji — once the game starts, you have to play it through.

We can’t guarantee restocks, whisper secret drop dates, or validate your parking.

That unpredictability is part of the experience—the thrill of the chase, the flex of owning something rare, and the pride of building your collection.

Back in the 80s and 90s, ordering something meant calling a toll-free number or filling out a form, mailing it in, and then… waiting. Sometimes 4–6 weeks. The anticipation made it feel like a holiday when the box finally arrived — hopefully with your long-awaited Flowbee® hair system inside.

We’re keeping a little of that retro mail-order magic alive. Our perfumes are handmade and while our Oompa-Loompas are working as fast as they can, it can still take a week or two before your order leaves the chocolate factory.

Here’s the scoop:

🟢 We’ve never “forgotten” an order in over a decade — yours won’t be the first.

🟢 Sending us status checks won’t make things move faster — we promise, it’s already in the works.

🟢 If you got a confirmation email, your order’s safely in our queue. If you didn’t — but your payment went through — it either landed in your spam (the electronic kind, not the lunch meat) or you made a typo. Don’t worry — we still have your order.

🟢 The moment your order ships, our receptionist Carrie will send you a tracking number via telekinesis (and email).

🟢 Faster shipping upgrades only affect the mail carrier and time in transit, not our turnaround time.

🟢 Filing a chargeback because you don’t like playing by The Rules? That’ll get you blacklisted in our system — forever.
And yes, we’ll fight it, and win. We also have a witch on retainer, ready to put a curse on you and your lineage for the next 1,000 years. Ever see Thinner? Yeah, like that — but worse.

🟢 Sometimes carriers take your package on a scenic cross-country trip. Picture Planes, Trains & Automobiles — it’s on a journey, but we promise it’ll make it. If it doesn’t, you can file a claim with our friends at InsureShip (assuming you purchased shipping protection — and we hope you did).

We get a ton of requests daily, and while we love our influencer friends, we rarely send free product to anyone who hasn’t purchased from us before. In the rare times we’ve relented, the so-called “exposure” didn’t even cover shipping — and some of those creators went full Patrick Swayze on us (Ghost).

The truth is, most of the creators who promote Xyrena do so because they actually collect our line and appreciate what we’re building. That kind of authentic support means way more than a transactional shoutout — and it’s why their content hits differently.

That said, if you make some organic content on your own and we like what we see, we might just reach out about free goodies from future drops. So please don’t get offended if we don’t respond to your email or DM — we operate on more of a “don’t call us, we’ll call you” basis. Or to put it in Godfather terms: if we like what you’re doing, we’ll make you an offer you can’t refuse.

We create some of the most unique and collectible fragrances ever made. Unlike most houses that only own names or formulas, we own the formats themselves—the actual configurations our products come in. Protected by international patents, trademarks, and exclusive licensing agreements, our innovations can’t be found anywhere else. We’re not just another simulation — our products are the real originals…