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F.A.Q.
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Do you offer parfum samples?Yes! We offer 3mL samples of all of our fragrances for $10 each. Samples are available exclusively to Xyrena Midas members.
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What forms of payment do you accept?For your convenience we offer many different payment options including…
- Credit/Debit Card (Visa, MasterCard, American Express, Discover, JCB, Diners Club)
- Apple Pay (on compatible devices)
- PayPal
- Amazon Pay (Pay using your existing Amazon account)
- Bitcoin
- Sezzle (Buy now, Pay later in 4 installments over 6 weeks with 0% interest)
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Where do you ship?We offer shipping of our products to the following countries:
- United States (includes Alaska, Hawaii, & Puerto Rico)
- Canada
- United Kingdom (includes England, Scotland, Wales, & Northern Ireland)
- Argentina
- Australia
- Belgium
- Brazil
- Czech Republic
- Denmark
- Finland
- France
- Germany
- Greece
- Iceland
- India
- Israel
- Japan
- Liechtenstein
- Luxembourg
- Monaco
- Mexico
- Netherlands
- New Zealand
- Norway
- Poland
- Portugal
- Singapore
- South Africa
- Spain
- Sweden
- Switzerland
- United Arab Emirates
NOTE: Customers are responsible for any applicable duties, customs fees, or taxes for shipments outside of the USA. In most cases UPS will ask for payment prior to or at the time of delivery.
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Are your fragrances for men or women?It's 2018, we don't believe in labels (unless they're designer). Fragrances are a sensory experience and intimate expression of our personalities so we consider all of our releases to be unisex.
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What is Extrait de Parfum?Extrait is typically the strongest type of perfume (a little goes a long way), having the highest concentration of fragrance in an alcohol carrier, with no water added.
“Extrait” should not be confused with “Eau”. Terms like Eau de Parfum, Eau de Cologne, and Eau de Toilette means that water has been added to the formulation, “eau” is French for water.
Our Unisex Extrait de Parfum is competitively priced. We dare you to find a genuine Extrait for less – most brands sell for $200+ for just 1 oz!
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What does Xyrena mean?Xyrena is a compound of two terms…
XY – Male & Female chromosomes (hence our unisex fragrances and cosmetics)
RENA – From the Latin word renascor which means “to be renewed or reborn.”
The name Xyrena also means “enchanter” in Old Greek.
And in case you're wondering, the “X” is pronounced as a “Z”.
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What ingredients are used in your fragrance products?Extrait de Parfum: We use the highest quality fragrance, perfumers alcohol, PPG-20 (a glucose-derived stabilizer), and D&C colorants. We source all of our raw materials in the U.S. and produce the finished product by hand in sunny Los Angeles. We do not add water to our Extrait de Parfum.
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Do you accept returns?Due to the personal care and made-to-order nature of Xyrena products we have a strict policy of ABSOLUTELY NO CANCELLATIONS or RETURNS/REFUNDS.
Your selected payment method will be charged at the time you place your order.
For all of our policies please see our Terms & Conditions.
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When will I receive my order?Producing your custom order can take anywhere from as little as 24 hours up to (on the rare occasion) as many as 6 weeks depending on raw material availability and product demand. Please be patient, our luxury made-to-order products may take time but are well worth the wait.
Once your order ships you will receive an e-mail with tracking information. Delivery time depends on your location.
You can check the current status of your order anytime by logging into your MY XYRENA account. If you placed an order as a guest you can view the status here.
For all of our policies please see our Terms & Conditions.
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Do you offer express processing / shipping?At the moment we don't offer expedited processing or shipping. In the near future we'll be offering 1-2 day shipping (after processing) in the Western US (CA, NV, OR, WA, UT, CO, & ID) and a same-day delivery option in Los Angeles.
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Can I travel with Xyrena fragrances on flights?The TSA allows carry-on liquids of up to 3.4 oz. (100 ml) per bottle. For full regulations click here. All Xyrena bottles are appropriately labeled and do not need to be carried in their original box.
Extrait de Parfum: 1.7 oz. (50ml) CARRY ON